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CUSTOMER Q & A

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Do you want to produce different specifications?
A: Yes, if you want 60cm type of equipment, max width in 55cm, which can be adjusted to smaller width. For example: 20CM 40CM 45CM 50CM 55CM and etc, no problem at all.


How to buy your equipment?
A: Once the purchase of our equipment is confirmed, we shall do a formal  contract under the name of my company to you, list in detail with machine name, trademark, model, spare brand, quantity, amount,Delivery time, installation, warranty and etc when necessary.

How long is the lead time?
A:  Lead time 30-60days at the receipt of deposit 30% of contracted amount, or LC.

What is the payment method?
A: By TT, deposit 30% of the contracted amount to start production, the balanced 70% of the amount to pay before delivery for new customer. 

Irrevocable L/C at sight is also acceptable.

Do you want to buy your machine to teach us?
A: Yes, the manual guidance or video of installation will be provided before dispatch of machine from factory.

Whats the warranty ?
A: Warranty period is 12 months, starting from date of the machine departs from  factory, free change of the damaged spares in case it happens during regular operation. Damages from improper operation or incorrect setting on software of PC & HMI is excluded. 


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